PRIVACY STATEMENT CONTACT PERSONS B2B - COLEX

1. IN GENERAL

We protect your data and respect your rights.

In your capacity as representative or contact person of the company or sole proprietorship with which Colex and Colruyt Afrique, part of Colruyt Food Retail established in 1500 Halle, Edingensesteenweg 196, and registered under the company registration number BE0716.663.615 (hereinafter referred to as "we") liaise, we hold personal data about you.

This Privacy Statement informs you about how Colex collects and manages these personal data in the context of business contacts (hereinafter called "Service"), in your capacity as representative or contact person of the company or sole proprietorship, with a view to facilitating our business collaboration.

We attach the greatest importance to the confidentiality of personal data. We therefore strive to protect personal data as well as possible. The way in which we use your personal data respects the rights you have under the rule of law.

Furthermore, we process some of your data in order to send you useful communications in the context of the professional collaboration we have entered into with the company or sole proprietorship of which you are the representative or contact person. We can for instance send you emails to inform you about offers that may be of interest to you or about our products and services. You can unsubscribe from this marketing communication at any time.

2. WHAT PERSONAL DATA DO WE COLLECT AND USE?

We collect data that you provide to us yourself, purchase data, details about your visits to the website, tax data, etc.
 
Data provided by you
Part of the personal information that we use has been provided to us by you, such as your contact details (email, telephone number, business address, etc.), your identification data (first name, last name, login in case you use an online portal, etc.) and your financial data.

Data provided through the WhatsApp application
We use personal data that you have sent to us through the WhatsApp application.

Via the website 
We retain technical data on each individual visiting our website(s). This includes, for example, the IP address, browser, device data and the external website that redirected you to us.

In addition, we keep track of each user's visiting behaviour. This way, we know when our sites are visited, how a web page is viewed, where exactly visitors click, where they leave our site, etc. These analyses enable us to improve our website's user friendliness. This information is also used to tailor the website to your personal preferences and interests. This way, we can first show you the products or benefits that interest you most and select the most interesting ads.

Cookies allow us to gain this knowledge through multiple visits to our website.
A cookie is a piece of information that is stored by your web browser and that is sent back to us at a later time - for example, the next time you visit our site. More information on our use of cookies can be found in our cookie policy:

https://www.colex-export.com/en-gb/cookie-policy

3. WHY AND ON WHAT BASIS DO WE COLLECT YOUR PERSONAL DATA?

We need your data to be able to offer our services to the company or the sole proprietorship of which you are the representative or contact person. We apply strict internal (communication) rules in this respect and use your data to improve the services we provide to the company or sole proprietorship undertaking.
 
Professional collaboration with the company or sole proprietorship
We need the information that we request from you to maintain our business contacts, facilitate our professional collaboration and meet our commitments to the company or sole proprietorship of which you are the representative or contact person.

Any tax data of the company or sole proprietorship of which you are the representative or contact person that we may request are needed to enable us to organise the professional collaboration.

Sending communications to your attention
We may send you important business communications in the framework of the professional collaboration.
 
We also use your data to tailor the content of the newsletters we send to you by post and to inform you of new business developments, new working methods and benefits that may be of interest to the company or sole proprietorship of which you are the representative or contact person.

Subject to your prior authorisation, we also use your data to send you this information by email.

4. WHO HAS ACCESS TO YOUR PERSONAL DATA?

Colex and Colruyt Afrique are the only parties to have access to your data, which they shall not sell at any time. Furthermore, Colex may call in other parties who also need to have access to (part of) your data. All these parties shall comply with this Privacy Statement and shall under no circumstances use your personal data for purposes other than those described herein.

Customs, airport undertakings, port undertakings and transport companies have access to that part of your personal data that is needed to allow them perform the expected services.

Law firms, debt collection agencies, bailiffs, insurance companies and banks in particular will also have access to that part of your personal data that they require to be able to assist us in handling files, implementing projects, etc.

In some cases, certain Belgian and other (public) authorities have the right to consult or request part of your personal data. We will of course cooperate in such cases.

In any event, Colex will not sell your data at any time. 

5. WHERE DO WE STORE YOUR PERSONAL DATA?

Your data are stored in Belgium.

Some service providers also use your data outside Europe. Your personal data will in any case be treated in a secure manner and in accordance with the legislation and with the terms of this Privacy Statement.

Some of our service providers use your data outside the European Economic Area to provide you with more efficient and cheaper services. In such cases, we take the necessary measures to ensure that your personal data be processed securely and in accordance with the legislation and with the terms of this Privacy Statement.

You can request a copy of the measures taken by contacting us via the contact details specified at the end of this Privacy Statement.

6. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will delete your personal data as soon as they are no longer relevant to our business relationship, for example if we are informed that you have left the company or sole proprietorship of which you are the representative or contact person or if the latter goes bankrupt.

7. HOW DO WE SECURE YOUR PERSONAL DATA?

We make every effort to protect your data in the best possible way. We can however never provide an absolute guarantee.

We store your personal data on well-secured and controlled computers. When working with other parties, we require the same level of security from them. Despite all our efforts in this respect, we can however never fully guarantee the security and protection of your personal data.

8. WHAT ARE YOUR RIGHTS AS A USER?

We always respect the rights conferred to you by law. You can have incorrect data rectified, ask us not to use your data for direct marketing purposes, etc.

Colex attaches the utmost importance to protecting your personal data. The way in which we use your personal data respects the rights that you have under the rule of law. We have therefore summarised these rights for you below. You can contact us through the contact details specified at the end of this Privacy Statement in order to exercise these rights. In this respect, we are however required to check your identity and will ask you for a copy of the front of your identity card.

You can request an overview of the personal data that we hold in relation to you. You can have incorrect data rectified and have data that are no longer relevant deleted.

You can have your data sent to a third party.

You can ask us not to use your data for direct marketing purposes. To do so, use the unsubscribe option in the marketing email or contact us at the telephone number specified at the bottom of this Privacy Statement.

You can ask us to restrict the use of your personal data or you can object to the use of your personal data.

9. HOW CAN YOU CONTACT US?

If you have any complaints about the processing of your personal data or have any further questions, please contact our customer services or our data protection officer.

If you have any questions or wish to receive more information about the way in which we process your personal data, please contact our customer services. To do so, you have three options:

• Send a letter to Ferdinand Uylenbroeckstraat 4, 1600 Sint-Pieters-Leeuw.
• Send an email to colex@colex-export.com.
• Call +32(0)2 363 55 45.

 
Do you have any complaints about the processing of your personal data?
Should you have any complaints about the way in which we process personal data, please contact our Data Protection Officer (DPO) at privacy@colruytgroup.com or at the telephone number +32(0)2 363 54 00.

If he is unable to provide adequate assistance, you can always contact the Belgian Data Protection Authority and file a complaint with them.
 

• Autorité de protection des données
• Rue de la Presse 35, 1000 Bruxelles Belgium, +32 (0)2 274 48 35, contact@apd-gba.be

10. AMENDMENTS TO THIS PRIVACY STATEMENT

Stay up to date on the amendments made to this Privacy Statement and read it regularly.

We are constantly developing and improving our services so as to be able to provide you with the best possible offer at all times. That is why we will regularly amend this Privacy Statement to ensure that it accurately reflects how we process your personal data. Although we make every effort to draw your attention to these amendments, we nonetheless recommend that you consult this Privacy Statement on a regular basis, for it is your responsibility to stay abreast of any possible changes.

The present Privacy Statement was last amended on 01/10/2023.